Lead Case Manager

Philadelphia OIC is a leading workforce development and education provider. OIC offers adult and youth populations valued job training, life skills, digital literacy, GED preparation, and employment placement.

Position Summary:

In addition to maintaining a caseload of SOAR Reentry Program participants, the Lead Reentry Case Manager works with the Reentry Program Manager to track program performance and program goals and outcomes. The Lead Reentry Case Manager may also assist the Reentry Program Manager in the supervision of Case Managers.

Case Manager Responsibilities:

• Service a caseload of 25-30 active participants, all of which will be justice involved individuals.
• Provide individual case management sessions with all clients at regularly scheduled intervals.
• Conduct initial screenings to determine the level of service and support needed.
• Develop individual case plans for all clients that identify barriers to successful reentry.
• Document all client contact and progress, including time and date, type of contact, outcome and plan of action.
• Provide or broker services to holistically address clients’ needs.
•  Provide regular updates to the Program Manager.
•  Attend program and agency related meetings and conferences.
•  Work closely with the program funder in the collection of data, report writing and follow-up.
•  Other duties as assigned.

Lead Responsibilities:

•  Monitor file compliance and track contract outcomes in conjunction with Reentry Program Manager.
  
•  Collect and write participant success stories.
• Maintain training materials and provide training and education to new Case Managers, as needed.

Qualifications/Skills:

• Outstanding leadership skills.
• Ability to work effectively under pressure of deadlines, and within budget constraints.
• Ability to work in a team environment, while also working independently.
• Demonstrated capacity to handle multiple tasks, projects and meet deadlines.
• Excellent public relations, community organizing, negotiation, mediation, conflict management and meeting facilitation skills.
• Knowledge of the Philadelphia Justice System and/or community resources with demonstrated experience working with justice involved young adults and/or adults. 
• Ability to maintain confidentiality with sensitive information.
• Ability to inspire community participation and build coalitions.
• Computer literacy in word processing, email, Internet, database usage and spreadsheets. ‍
•  Strong administrative and organizational skills.
•  Excellent verbal, written and interpersonal communication skills.
•  Exceptional critical thinking and problem solving skills.‍
• ‍Ability to develop strong relationships with diverse groups of citizens, who may have conflicting interests and opinions.

Education:

Bachelor’s Degree in Social Work (BSW), Psychology, Counseling, Criminology, or a related social/behavioral science field. Master’s degree preferred.

Additional Requirements:

• 4-5 years’ experience in delivering case management services.
• Reliable Transportation. 
• Ability to work effectively with people of diverse educational and cultural backgrounds, from reentrants to public officials.
• Commitment to Philadelphia OIC’s mission. 
• Ability to travel inside prison and jail facilities (once COVID-19 restrictions are lifted).
  
• Willingness and ability to travel within the city of Philadelphia and surrounding communities.
• Previous supervisory experience preferred.

DISCLAIMER:

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

EQUAL OPPORTUNITY EMPLOYER

Philadelphia OIC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.